Introduction

Here at eTukTuk, protecting your data and ensuring your privacy is of paramount importance to us. As we engage with each other, it is important to let you know that eTukTuk and its team will do everything in their power to ensure that your information is kept safe.

Please read this Privacy Policy carefully, as it contains important guidance about the types of information that we collect and why we collect it, as well as how we store, use, and share your data. This document will also cover your options and your rights regarding the information you share with us.

This Privacy Policy exists between you, the “Data Provider” hereafter known as “You,” “Your,” or the “User” of the website https://etuktuk.io and the owner of this website, hereafter known as “We,” “Us,” “Our,” or the “Data Controller”.

Scope of This Privacy Policy

This Privacy Policy exists to provide you with current and updated information on how eTukTuk collects and processes your data through the use of this website, including any information provided to us by you, the User.

This Privacy Policy applies only to the actions of eTukTuk and its Users with respect to this website. It does not extend to external third-party websites that can be accessed from this website including (but not limited to) the use of connected social media accounts. You, the User, should, therefore, seek to ensure that your data is protected and covered by a Privacy Policy in relation to those external links. 

It is also your responsibility as the data provider to ensure that all information given to us is up-to-date and as accurate as possible so that we can provide you with our services efficiently.

By using eTukTuk’s website, you consent to this Privacy Policy.

Contact Information

Should you need to contact the Data Controller at any time, please do so at [email protected]

We are committed to protecting your personal information. When providing you with further information about our services, or in order to provide you with full and up-to-date information about the services we seek to provide or alter, we may need to collect your information so that we can fully and legally provide you with the best possible service open to you. 

By accessing this website (https://etuktuk.io) and by subscribing to our newsletters or joining our community, or if you, the User, are entering your personal information and submitting a form, this is a declaration that you agree for eTukTuk to use and process your data in accordance with the UK General Data Protection Act, 2018.

How We Collect Data

There are two ways that we collect data from our Users.

1. Data is given to us by you.
2. Data is collected automatically.

Your Contact Details

When providing your contact information, please make sure that your details are accurate and up to date. If your details change, or if you would like us to remove your details from our system, you can do so at any time by contacting us at [email protected]

Definitions and Interpretations

Data – Collectively, all of the information that you submit to eTukTuk via the website is known as your “Data”. 

GDPR – The General Data Protection Act.

“User”, or “You” – Any third party that accesses the website and is not either (i) employed by eTukTuk, (ii) engaged as a consultant, or otherwise providing services to eTukTuk and is accessing the website in the act of the provision of services or information.

Website – The website you are currently using – https://etuktuk.io, as well as any sub-domains of this site unless expressly excluded from those individual terms and conditions.

Profiling

We may analyse your personal information or data to create a profile of your preferences and interests so that we can contact you with information relevant to you. We may make use of additional information from external sources to help us do this effectively.

What Happens If I Do Not Provide My Data?

The personal data we ask our Users to give is required to enable us to provide our services to you. If you do not provide us with this data, it may delay or prevent us from providing you with our services. In the event that you do not provide your personal data to us, eTukTuk is within its rights to cancel any products and services, including the transfer to the User of news about eTukTuk.

Opting Out

At any time, Users can request that eTukTuk or its third-party partners stop delivering marketing materials. If you wish to opt-out, please contact our team. This will not prevent the collection of your data for a product or service experience or any other transaction that requires your details for the provision of services.

1. Policy Declaration

1.1.1 We, the Data Controller, will receive personal information provided by you or your company via our website through our ‘Join Our Community’ Form, and our ‘Token Info’ Form. You, the data provider, are responsible for entering the correct information to us, the data controller. Please ensure that the information you provide is accurate, up-to-date, and genuine. You, the data provider, are liable to ensure that you have given us, and that we have, the correct and most current information known to you, in order for us to uphold successful contact and supply of business services to you.

1.1.2 As the data controller, we are responsible for managing your personal information correctly and with professional discretion in accordance with Article 30 of UK GDPR law. Your details will NOT be passed on to external third parties. We understand, as the data controller, that we are responsible for the correct and proper use of your data and any breach of this policy may lead to us, the data controller, being held responsible for any disciplinary action that may arise.

1.2.1 We protect your information by taking several steps to ensure that it is safe and confidential. We use a database with password protection and data encryption that prevents third parties from accessing your data. We also have an SSL certificate to enhance our website’s security. This is a data file that binds a cryptographic key to our website’s address, details and information stored, allowing for secured connections from the server to the browser. Therefore, all connections are secure every time you log in, view our website pages and send your personal details.

2. The Types of Data We Collect and Hold

2.1.1 The type of data that we collect, hold and process is typical of personal ‘identifying’ information about a person or company provided by that individual or company to eTukTuk, such as your first and last name, or company name.

2.1.2 We also collect your contact information, which includes the collection of your email address so that we can contact you with relevant information about our services, or about upcoming news or notifications regarding the running of our company.

2.1.3 Technical data will also be collected in relation to your visit to our website, including your IP address, your time zone, your browser type, browser plug-ins, and information about your operating system. We will also collect your usage data about the types of information you have accessed and how you used our website so that we can optimise your experience as a User.

2.1.4 We will also collect any marketing data, which includes your preferences about what types of correspondence you wish to receive from us.

2.1.5 We hold personal identifying information about clients on our database for the continual supply of our services or to contact our clients to offer an explanation and full range of our services.

3. Do We Disclose Information to Outside Parties?

3.1.1 We do not sell, trade or disclose your personal or business information to outside or third parties. This does not include trusted third parties that aid us in operating this website, conducting business in-house, or servicing your needs as a User. Those parties are previously agreed with you, the User, and are subject to this privacy policy.

3.1.2 We may only release your personal or company information when we act in accordance with the law, enforce site policies or protect our rights as a business and yours as a consumer.

3.2.1 Third-Party Links are occasionally offered on our website or through newsletters or in the form of references to relevant and trusted information. When clicking on these third-party links, please note that they have separate Privacy Policy rules to those that apply here and eTukTuk, therefore, has no liability or responsibility for the activities, actions or reputation of these third-party links. We maintain the integrity and reputation of our own website and welcome information about third-party links to satisfy consumers and their opinions. If you need to get in touch to inform eTukTuk about any of these third-party links, please email us at [email protected] and write in the header, ‘Third-Party Link Complaints and Referrals’.

4. When Will eTukTuk Contact You?

4.1.1 eTukTuk will contact you with product information, services, and surveys, to moderate competitions, improve our website functions or improve customer experience. This will be done via the contact details that you have provided.

4.1.2 eTukTuk has the right to eliminate contact at any time for any consumer and remove any and all data requested, including subscriptions. In order to do this, we will contact you directly at the email address that you have provided.

5. Do We Use Cookies?

5.1.1 Your computer allows you to monitor the use of Cookies on each website you visit. You can also check this on your mobile device. Please make sure that you ‘turn off’ Cookies in your browser settings if you do not wish your preferences and page views to be tracked by a website. If you disable Cookies, please note that this may make your visit to each page less enjoyable or less efficient.

5.1.2 Do Not Track signal requests are upheld and we do not track, monitor, or contact anyone with a DNT in place.

5.1.3 Please note that some parts of this website may not function properly or efficiently.

5.1.4 A DNT is a signal header and not a Cookie, so it remains in place even if you delete your Cookies, but it is the User’s responsibility to maintain this DNT if applied.

6. Data Security

6.1.1 At eTukTuk, we have taken appropriate security measures to the best of our ability to prevent your personal data from accidentally being lost or accessed by an unauthorised third party without your consent. Your data will only be shared with those people who work for or with eTukTuk and who have the legal right to access your data to provide you with the appropriate services which benefit the User in some way. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6.1.2 eTukTuk has procedures in place if, in the unlikely event of a breach, your data is protected where possible. You, the data provider, will be notified of any such breach, as well as any regulator where eTukTuk is legally required to do so.

6.2.1 eTukTuk holds the responsibility as a service provider to ensure all our content is safe to use. However, we hold concerns over the privacy of any User under the age of 16. If you are under the age of 16, please get the permission of a responsible adult before supplying us with any of your personal information.

7. Data Retention

7.1.1 eTukTuk will process and store your personal data until such time as the User requests for the erasure of their personal information from our system, or if the storage period for the reasonable retention of personal information has expired, whichever comes first. At such times, personal data is routinely erased in accordance with legal requirements.

7.1.2 We are legally obliged to hold a user’s data for as long as reasonably necessary in the provision of services, but no longer than the length of time it is required by law, we must delete or remove any data from our system that is no longer in use. All personal data is monitored frequently and will be deleted immediately once our obligation or services to you cease.

7.2.1 In some circumstances, we may use your data for the purpose of market research for the benefit of analysing our own performance as a company. At such times, your data will be anonymised and used for statistical or research purposes without further notice to you.

8. Your Rights

8.1.1 Where we are required to by law, we will provide you, upon request, a copy of your personal data, and we will make amendments to any data that may be deemed wrong or that has been entered incorrectly. You have the right to have any inaccurate data corrected and to object to, or prevent us from using your data.

8.1.2 In order to comply with your request, we may ask for a current form of identification as proof of identity, so that we can comply with all security regulations regarding data protection.

8.1.3 We reserve the right to charge you an administrative fee in the event or repeated or excessive attempts to alter or access your data.

8.2.1 As a User of https://etuktuk.io, you have the right to:

• Request access to your personal data
• Request the alteration or correction of your personal data
• Request to deletion or erasure of your personal data
• Object or restrict the processing of your personal data
• Request the transfer of data to you or a third party that you deem safe
• Withdraw your consent for us to access your personal data

8.2.2 Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information as required or otherwise permitted by law; in particular in relation to defending our legal rights or meeting our legal and regulatory obligations.

9. Complaints Procedure

9.1.1 You have the right to make a complaint at any such time as you believe that your data has been misused or misrepresented in some way. Please apply to the Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights. Log on to https://ico.org.uk.

9.1.2 In the event that you would like to raise concerns over the use of your data, please contact the team at eTukTuk directly first, as our friendly staff are always on hand to help resolve any requests or complaints you may have.

9.2.1 At eTukTuk, we endeavour to respond to all requests from our users regarding the removal of your data. Please allow us the right to reply within 14 business days. If this time should lapse, please send another email to [email protected] and write in the subject line, ‘Removal of Data, Urgent’.

Consent

By using this website, you agree to the terms as highlighted in eTukTuk’s Privacy Policy.

10. Changes to This Privacy Policy

Any changes to eTukTuk’s Privacy Policy shall be made public on our web page or they will be communicated privately to our Users. These may also be advertised across our social media and via newsletter to inform our Users and regular contacts of differences or upgrades made to this Privacy Policy.

We keep this policy under constant review and this policy was last updated: 15/01/2023.